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July 16, 2012
To Whom It May Concern:
When I made the decision to do a short sale on my condo the first person I called was Reuben Pacheco. After an unsuccessful loan modification through another company a short sale was my only option to avoid foreclosure. Reuben immediately gave me the information I was looking for. After some preliminary evaluation Reuben and his team were confident that a short sale would get approved.
Throughout the entire process Reuben was the utmost professional. He always provided me with the information I needed and he did it in a way that made sense and made me feel comfortable. It was a long process and Reuben never wavered in his dedication to selling my property. Even after receiving multiple offers I would drive by and see the property with open house signs. I asked Reuben why, and his response was that you never know what can happen and it’s better to keep showing it to people. This proved vital when the first offer fell through due to the buyer backing out. I have to admit that at that moment I was pretty deflated. Reuben re-assured me that he would have the place ready to show that very next day and within a couple of weeks we had more offers. I remember talking to him on the phone and he said, “This is what we do.” Like it was no big deal.
I would recommend Reuben to anyone looking to buy or sell a property. His knowledge of the industry and his straightforward approach made what could have been one of the worst experiences of my life, very easy and simple.
We’re writing a letter of commendation for Reuben Pacheco and Wendi Smith-Harris for the incredible job they did in helping us find and purchase our new home. I met Reuben at an open house September, 2011. The house was way over our budget but he inquired about our needs and proceeded to share with us the information about a property that was in the area we liked and was well within our budget.
We eventually went into escrow on this property but since it appraised much lower than the asking price we backed out, even though Reuben worked hard to get the seller and the seller’s realtor to accept a more reasonable price. When we didn’t get this property I was pretty disappointed (this is the first house I have personally attempted to purchase a home in California and felt that there wouldn’t be another as desirable). Reuben assured me that there are many more fish in the sea and the search continued.
Going forward he had Wendi assist us with the search. We kept her busy!! I called her nearly every day (or she called me) to look or inquire about a property in many different locations. She was ALWAYS professional, kind and reassuring. Both she and Reuben had such positive attitudes we were buoyed instead of weighed down by the process. Two more times we put in offers, one ended in another escrow. This one didn’t work out because of the issues with plumbing, etc.
My husband is a contractor and he is pretty picky about the quality of the properties. Never did we feel like a burden to either Reuben or Wendi. They hung in there with us. Now we had been searching for seven months! Finally, we found 1406 N. Benton Way the day after we were out of the second escrow. Both Reuben and Wendi worked hard to get our offer at the top of the list. They worked hard to sell us to the seller and the seller’s realtor. And they were successful!
We closed on this property May 4 and moving day is tomorrow. I am so happy to finally get a home that I love in a great area within our budget. We owe all the thanks to Reuben and Wendi.
You have two incredible employees. They are smart, kind and know their business. We couldn’t be happier with my experience. You are extremely fortunate to have them on your team. We will recommend both Reuben and Wendi to ANYONE who needs to buy or sell a property. We’re only sorry that we won’t be seeing them on a regular basis – we are going to miss them!!
We send this with our most sincere gratitude and regards,
Lynda and Ken Stack
I know that all contact has been with John but I wanted to say Thank you myself for all that you have done for us. You, in my opinion have gone beyond the expectations of a Realtor. You seem more like a trusted friend as well. This is a rare quality in people these days–you are Heaven sent. I really believe this. Thank you so much for all your support. Our family has been through so much these days but you have helped ease the pain.
We met Wendi at an open house one fateful weekend after giving up on our first agent. When she learned about our discontent, a meeting with Reuben was arranged for us the next day. Not only were we impressed by the prompt response, Reuben Pacheco exceeded beyond our high expectations. Since this was our first time buying a house, we had many inexperienced questions, from estimating renovation costs to current interest rates and loan information, Reuben had all the answers. Especially since Reuben has many years of diverse experience in the field we trusted Reuben as someone who represented us instead of someone who is looking for a quick sale. His guidance led us chose a single-family home in our ideal neighborhood, which we never thought would be within our reach. We ended up purchasing the house where we met Wendi in our desired neighborhood and couldn’t be happier. To this day, Reuben checks in with us to make sure we’re settling in and are integrating into our new community. We would recommend Reuben to any of our family and friends and cannot wait to work with him again!
Anthony Wong and Jacqueline Agnello
Ruben Pacheco is a very diligent and meticulous Realtor. His competence, clear and detailed explanations, greatly facilitated the purchase of our first income property in 1998. As first time buyers, Ruben carefully and patiently guided me and my family through the intricacies involved in buying real estate. We were so satisfied with his services that we employed him again in 2002. He helped us find and purchase our first home in West Hollywood. Ruben is currently helping us as we are in the market for another income property.
I would like to take this opportunity to recommend John Aaroe Group as an exceptional Realtor. Rueben Pacheco and Elton Eloin are an incredibly synergistic team. As Elton was showing us homes, Reuben was taking care of our loan paperwork. Elton and Reuben are constantly communicating so that both are 100% informed as to where you are in the process of buying or selling a home. Reuben is extremely conscientious about your paperwork and things are turned in on time so that the process is made smooth and easy for you. Reuben and Elton both attended our home inspection and were quite knowledgeable about what needed to be fixed and how the corrections were to look when finished.
Reuben and Elton can be quite tenacious when there is a deadline and the buyer would like the paperwork done quickly. Elton showed us a home on a Thursday evening that was to have an open house on Saturday. We found that this house exceeded all our expectations and it was perfect for us. Since the price had dropped dramatically, we assumed it was sure to have multiple offers for the asking price on Saturday. Elton suggested that we place an offer on the house the following morning so that our offer was the first. Reuben and Elton worked thru the night to make sure that the offer paperwork was finished and correct. Elton then met us early to sign and took it right over to the Realty office. At the same time, Reuben made phone calls to our escrow company for the house we were selling to make sure all of that paperwork was completed. It was not, as the escrow company was not at all competent. (It was NOT recommended by John Aaroe Group.) You should know that Reuben was at the airport early that morning, flying to New York then to South America. He called me at every stop he made to make sure the incompetent escrow company had done their job at my request. Unfortunately, the calls for service had to come from me, not Reuben. If they came from Reuben, you can be assured that the request would have been fulfilled much quicker than the result I produced. As for the happy ending, the offer was accepted and we now are living happily ever after in our dream house, thanks to John Aaroe Group and its wonderful team.
We bought our first and now our second home through Reuben and we couldn’t have been more pleased working with him. We always feel like he has our best interests in mind and we’ve never felt pressured into making any decisions that we weren’t 100% sure about. In dealing with other sellers’ agents, we always feel that we have the best agent on our side. We have complete confidence in Reuben that the transaction will go as smoothly as possible and that nothing will fall through the cracks during closing.
A few years ago, we were filled with trepidation about buying our first home. We knew very little about home-buying and dealing with agents. Over the years, through our interactions with other agents and by witnessing the bad home-buying and selling experiences of others, we feel extremely fortunate to have had Reuben with us from the beginning.
Reuben Pacheco, of John Aaroe Group, has represented me (both as a buyer and as a seller) in numerous real estate transactions over the last 12 years. I have always relied on his professionalism and honesty, as well as his knowledge. With his help, we have never failed to close a deal. I am pleased to recommend Reuben to my friends and clients whenever possible.
I consider him to be one of the best realtors in Los Angeles.
When I was asked to write a letter of recommendation for Reuben Pacheco I didn’t hesitate. Since moving next to Reuben twelve years ago you couldn’t have asked for a letter neighbor and friend. As for being a considerate neighbor, Reuben has always consulted us before any work is done on his house, paved the area between our homes allowing us to choose the design, hid unsightly wires that only we would see and took it upon himself without us saying a word to have his contractor de-install an air conditioning unit from the side of his house and put it on his roof because he didn’t want the sound to disturb us. Although Reuben has never represented us as a client, we saw conscientiousness and care when he sold the house of our good friends across the street. Not only did he get a good price in a falling economy but we also witnessed his business integrity in that sale. He honestly disclosed the challenges of the home’s locations and the new owners felt fully informed when they made the purchase. He found good people to buy that home and now they have become our friends, as well.
Reuben has our house key and has opened his home (and pool) to my children and myself. He is active in our neighborhood and he and my wife serve on the board Ridgewood-Wilton Neighborhood Association together so i know his commitment to the community at large.
If we ever sold our house we would surely use Reuben as our broker but since Reuben is such a valued part of our life, we don’t plan on moving. Good neighbor Reuben; he is poorer because of his fine character, But thankfully we, and the whole neighborhood, are richer for it.